Where do you deliver?

We ship to addresses across the United States as well as select international delivery destinations. We ship directly from our fulfillment centers to offer you optimal pricing.

What are your order cutoff, processing, and transit times?

• Daily Order Cutoff Time: 8:00 PM CST (Central Standard Time – United States)
• Order Processing Time: 1–3 business days (Monday–Friday)
• Transit Time: 5–12 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–15 business days

How can I track my package?

Once your order has dispatched, you will receive an automated Shipment Confirmation email containing your tracking number and a direct link to monitor delivery status online in real time.

What is your return policy?

We offer a 30-day return policy from the date of package delivery. Items must be unused, in original condition, and in their original packaging. We charge $0.00 restocking fees.

How do I start a return and obtain the return address?

To initiate a return, email customer support at info@verona-legacy.com with your order number. Once pre-authorized, our team will issue exact return instructions and the authorized fulfillment center address.

*Important: Our registered address in Junction City, Kansas is strictly an administrative office and CANNOT accept physical returns. Packages sent to Kansas without pre-authorization will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon receipt and notify us at info@verona-legacy.com within 24 hours (or promptly) with photos of the issue. In cases of damaged, defective, or incorrect items, we cover return shipping costs and provide a free replacement or full refund.

When will I receive my refund?

Once inspected and approved at our facility, refunds are processed within 7 business days back to your original payment method. Depending on your financial institution, statement credits may take an additional 3–5 business days to post.

Which currency and payment methods do you accept?

All transactions are billed in US Dollars (USD $). We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment options displayed at checkout.

Can I modify or cancel my order after placing it?

If you need to update your shipping address or order details, please email info@verona-legacy.com before our 8:00 PM CST daily cutoff. While we endeavor to accommodate requests, changes cannot be guaranteed once order processing has begun.

Verona Legacy

Customer Care Email: info@verona-legacy.com

Support Hours (CST): Monday–Friday: 9:00 AM – 5:00 PM | Cutoff: 8:00 PM CST

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