Shipping Policy

Last Updated: September 2026

Thank you for shopping at Verona Legacy (www.verona-legacy.com). We are committed to providing a reliable, transparent, and efficient shipping service for all customers across the United States and internationally. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday).

• Daily Order Cutoff Time: 8:00 PM CST (Central Standard Time – United States). Orders received after 8:00 PM CST will enter processing on the following business day.
• Weekend & Holiday Processing: Orders placed during weekends or public holidays will be processed starting on the next business day.

*Please Note: Processing time includes order verification, quality inspection, packaging, and dispatching to the carrier. Processing time is separate from carrier transit time.

2. Delivery & Transit Times

We ship directly from our fulfillment centers to offer you optimal pricing. Standard shipping rates or promotional options will be displayed transparently itemized at checkout.

*Delivery estimates begin from the date of carrier dispatch rather than the date of order placement. Transit delays may occasionally occur due to postal carrier backlogs, weather conditions, or regional disruptions outside our control.

3. Shipment Tracking

Once your order has been packaged and dispatched, you will receive an automated Shipment Confirmation email containing your tracking number(s) and link to monitor delivery status online in real time.

4. Address Accuracy & Delivery Issues

Customers are responsible for providing correct and complete shipping addresses at checkout. If you need to update your address, contact us immediately at info@verona-legacy.com before our 8:00 PM CST cutoff. Packages returned due to inaccurate addresses, refusal of delivery, or failure to collect from a pickup point may incur additional charges for return processing and reshipment.

5. Damaged, Lost, or Missing Items

If your package arrives damaged or if tracking indicates delivery but you have not received it, please inspect your order and notify customer care at info@verona-legacy.com within 24 hours of receipt. Please retain all original packaging materials for claim processing.

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