Refund & Return Policy

Last Updated: September 2026

At Verona Legacy, your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in full accordance with applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC).

1. Policy Summary

Consumer Rights Notice: Nothing in this policy limits or excludes your rights under applicable United States consumer protection laws. Under applicable federal and state consumer protection statutes, including laws enforced by the Federal Trade Commission (FTC), you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality where required by law.

2. Return Guidelines & Eligibility

To qualify for a full refund, returned merchandise must satisfy our condition guidelines:

• The return request must be submitted within 30 days of delivery.
• Products must be unused and in original condition, except where necessary for reasonable inspection.
• Items must be returned in their original packaging, including all enclosed accessories, parts, and tags.
• Items must be securely packaged to prevent damage during return transit.
• If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

3. How to Initiate a Return

Returns are accepted exclusively via postal shipping and require prior authorization:

1. Contact Support: Reach out to customer service at info@verona-legacy.com with your order details and reason for return.
2. Receive Pre-Authorization: Once approved, our team will provide your return pre-authorization and the authorized return address.
3. Pack & Ship: Securely package the item and send it via postal shipping. We recommend checking your order within 24 hours of delivery and reporting any initial issues promptly. Please retain tracking details, as we are not responsible for delays or damage occurring during return shipping.

4. Refunds, Exchanges & Cutoff Times

Refund Processing: Once the return is received and inspected, refunds are processed within 7 business days. Refunds will be issued using the same payment method used at the time of purchase. You will receive a confirmation email once completed. Processing times may vary depending on your bank or payment provider.

Exchanges & Order Modifications: We accept exchanges and order updates. Please note that we operate with a daily order processing cutoff time of 8:00 PM CST (Central Standard Time – United States). Contact us immediately if you wish to modify an order.

5. Address Updates & Undeliverable Packages

• Address Changes: If you need to update your shipping address, contact us immediately at info@verona-legacy.com. We make every effort to update details, but cannot guarantee changes once processing has begun.
• Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return processing and reshipment.

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